CX DX management

Deliver high-value, unforgettable CX DX

Elevate your customer journey and turn every touchpoint into a meaningful experience that drives loyalty.

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Why CX matters more than ever

92%

of customers expect
omnichannel support

1.6x

higher revenue growth
due to superior CX

80%

of customers switch
brands due to poor CX

Why companies
choose 1Point1

Customized engagement strategies

We build custom solutions to your specific needs, ensuring a CX strategy that anticipates and meets the needs of every demographic.

Next-gen customer technology

From generative AI to real-time analytics, we leverage the latest tech to elevate your CX at every level.

Consistent global support

Trust our multilingual teams to deliver consistent, high-quality omnichannel support, enhancing satisfaction wherever your customers are.

Personalized customer interactions

We use technology to enrich—not replace—the personal touch in our customer interactions, ensuring each experience is meaningful.

CX management services

Get comprehensive support across every touchpoint

1. Omnichannel support

Engage customers wherever they are—chat, social media, email, or phone. Our integrations ensure a consistent and efficient communication experience for your customers.

2. Hyper-personalized experiences

Use behavioral AI and analytics to shape experiences that align with your customer's unique preferences. We make every interaction relevant, engaging, and impactful.

3. Proactive journey optimization

Experience consistently optimized touchpoints that adapt to evolving needs, ensuring satisfaction and maximum engagement at every stage of the customer journey.

4. Multilingual expertise

Benefit from culturally aware, multilingual support that ensures clear and relevant communication across global markets. Our teams are trained to handle regional nuances effectively.

5. Trust & safety-driven CX

Rest assured, your data is secure with our trust and safety measures, enhancing confidence in our brand. We prioritize your privacy and security in every interaction.

6. AI-driven insights & automation

Allow your team to focus more on building deeper customer relationships, we’ve got the rest. Now, you can reduce operational costs and improve efficiency with our intelligent tools, chatbots, and analytics.