E-commerce and retail

Deliver fast, frictionless shopping experiences

Stay ahead of customer expectations and build loyalty with automation & AI solutions that help you deliver more engaging shopping experiences.

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Results that make you want to checkout

80%

Faster moderation

40%

Operational cost savings

100%

Higher CSAT & loyalty

Why brands
choose 1Point1

Advanced
technology
solutions

We leverage AI and automation to streamline inventory, order management, and customer interactions for optimal efficiency.

Customer-centered excellence

We combine cutting-edge technology with a personal touch, ensuring every customer interaction is meaningful, efficient, and memorable.

Customized to your
needs

Whether you’re enhancing CX, streamlining logistics, or optimizing returns, our services are tailored to meet the specific challenges of your e-commerce and retail business.

Real-time insights
for smarter
decisions

Utilizing AI-powered tools, we provide actionable insights on customer behavior, inventory, and demand trends to optimize your operations.

Scalable solutions for growing
demands

From managing high volumes of transactions to scaling during peak seasons, our solutions grow with your business to meet every challenge.

Global expertise in every market

Our multilingual team and regional expertise ensure your business reaches across diverse markets and customer demographics. 

Our capabilities

Seamless transactions.
Easy returns. Smarter logistics.

Manage high customer demand, streamline returns, optimize product data, and scale operations efficiently—ensuring seamless shopping experiences at every step.

1.

Customer support &
management

Today’s shoppers expect fast, personalized, and seamless support. High volumes of queries about returns, refunds, and tracking can strain your teams. 
What you get
Omnichannel support: Effortless interactions through chat, phone, email, social media and more.
AI-powered assistance: Smart chatbots and sentiment analysis for faster resolutions.
24/7 multilingual support: Deliver consistent service to a global audience.

2.

Returns and refunds
solutions

Handling return requests and preventing fraudulent claims can be a challenge.
What you get
AI-powered refund portal: Automated decisions with human oversight for complex cases.
Fraud detection: Validate claims with advanced tools like visual recognition.
Faster resolutions: Real-time updates to keep customers informed and satisfied.

3.

Product data digitization
tools

Keeping product listings accurate and engaging across platforms is time-intensive.
What you get
Intelligent OCR tools: Automated product and menu digitization with AI-powered extraction.
AI-enhanced descriptions: Generate SEO-optimized visuals and content to boost engagement.

4.

Peak season support

Peak seasons can overwhelm teams and logistics, leading to delays and missed opportunities.
What you get
Flexible workforce solutions: Quickly scale with trained teams during busy periods.
Demand forecasting: Ensure inventory accuracy and avoid stockouts or overstocking.
Last-mile delivery optimization: Reduce delivery times with AI-driven logistics.
OUR SERVICES

Retail & e-commerce reimagined
with innovative tech

Customer experience (CX) management

Transform every interaction into a meaningful connection with proactive, personalized support across chat, email, and social platforms.

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Digital transformation and automation

Implement AI-driven systems, RPA, and automation tools to reduce manual work, optimize operations, and focus on scaling your business.

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Supply chain & operations management

Use data and AI to predict trends, enhance last-mile delivery, and ensure efficient inventory management across all channels.

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AI-powered tools

Leverage cutting-edge solutions like the Refund Portal and OCR Menu Processing Tool to reduce errors and enhance efficiency.

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Refund portal

AI-powered refunds in action

See how our intelligent refund portal analyzes claims, detects issues, and automates resolutions for seamless refund management.

1

Verification

AI analyzes customer-uploaded images to confirm product details and validate claims.
2

Issue detection

AI inspects for damage, missing parts, and matches user descriptions for accuracy.
3

Decision making

AI categorizes issues, suggests resolutions (replacement, refund, escalation), and flags complex cases for human review.
4

Resolution & updates

Customers receive instant notifications, and approved refunds or replacements are processed seamlessly.
Our blog

E-commerce & retail insights

The impact of AI in e-
commerce customer
service

Discover how AI is transforming e-commerce customer service with chatbots, machine learning, and NLP to enhance CX, improve operations & boost security.

Read more

Let’s lead the future of retail & e-commerce together

Discover how 1Point1 can help you stay ahead with seamless operations, standout CX, and global scalability.

Let’s Talk