Telecom and media

Plug into
next-gen
connectivity

Don’t compromise on quality or service delivery for your customers. Our services are designed to help you stay competitive and stay ahead with the latest technologies without breaking the bank.

Let’s talk

Put our expertise to work for your business

50%

Faster moderation

40%

Operational cost savings

99.9%

Uptime

Why companies
choose 1Point1

Scalable solutions
for every challenge

Whether launching new services, managing traffic spikes, or expanding operations, we scale with you to meet any demand.

Customer-first
approach

We ensure seamless customer experiences at every touchpoint—building loyalty by delivering fast, personalized service every time.

AI-powered
communication &
moderation

Our AI-driven tools instantly address customer inquiries, filter content, and moderate interactions to keep your platforms safe and efficient.

Real-time
actionable insights

Get actionable data on customer behavior, network performance, and content engagement to optimize services and reduce churn.

Global
expertise

Whether expanding or supporting, our global presence and multilingual team ensure compliance and consistent, high-quality service worldwide.

Our capabilities

See what 1Point1
can do for you.

1.

Seamless customer support

Your customers demand quick resolutions across multiple platforms, ensuring convenience and satisfaction.
What you get
Omnichannel support: Effortless interactions through chat, phone, email, social media and more.
24/7 availability: Be there for your customers anytime, anywhere.
AI assistance: Automate routine tasks, empowering agents to focus on complex challenges.

2.

Content moderation and
trust assurance

The rise of user-generated content and digital platforms calls for robust systems to ensure compliance and safety.
What you get
AI-powered moderation: Detects and addresses harmful content with precision.
Hybrid AI-human model: Escalate nuanced cases to skilled moderators.
Trust validation systems: Maintain content integrity with real-time feedback and improvement loops.

3.

Network operations and
IT system support

Operational efficiency and uninterrupted networks are important for customer satisfaction and performance.
What you get
Proactive IT monitoring: Ensure network stability with IT infrastructure support.
Cloud migration solutions: Enhance agility through scalable cloud migration services.
Incident management: Address outages swiftly to minimize disruption.

4.

Content creation and
delivery support

Creating and delivering captivating content across platforms often demands significant time and resources.
What you get
Content production support: Access expert video editing, localization, and post-production tailored to your brand.
AI workflow automation: Streamline transcription, captioning, and tagging.
Dynamic content optimization: Personalize content using AI to match audience preferences.

5.

Scalability & support for
peak events

Large-scale events bring traffic surges that test systems and teams to their limits.
What you get
Flexible staffing: Augment your teams with trained professionals for peak demands.
Event moderation: Manage live streams and interactions effectively during critical events.
Scalable IT infrastructure: Handle sudden traffic spikes with ease, ensuring seamless experiences.
OUR SERVICES

Enhance customer engagement with scalable, tech-driven solutions

Customer experience (CX) management

Omnichannel, multilingual, and 24/7 support designed to enhance customer satisfaction.

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Content
moderation and trust & safety

AI-driven moderation protects your platform while fostering a safe and inclusive community.

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IT infrastructure and network support

Proactive monitoring and seamless cloud solutions keep your operations steady and your customers connected.

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Digital transformation and automation

Streamlined workflows with AI and RPA free your team to focus on what matters most—driving growth.

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Content production and distribution

High-quality, localised content tailored to engage your audience and leave a lasting impact.

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Ready to stay connected and competitive?

Contact us to learn how we can help your business build loyalty and stay ahead.

Let’s Talk