Gaming and entertainment
The power behind safer, smarter gaming
communities
Create safer, more immersive experiences and keep
players engaged with smart, tech-driven solutions––built for game studios, publishers, and esports platforms.
Let’s talk
Get results
that win
70%
Faster moderation
99.9%
Uptime
100%
Increased user retention
Why companies
choose 1Point1
Scalable solutions
for events &
launches
From game launches to global tournaments, we understand the challenges and know how to adapt in and handle demand surges.
Next-level
tech for player
engagement
Blending AI, automation, and human expertise, we enhance player experiences while keeping your online communities safe.
Global reach
with local
player insights
Our multilingual teams and global reach help you bridge language gaps and connect with players worldwide.
Our capabilities
Your gaming challenges,
our expertise
Combat fraud, moderate live content, and enhance engagement through AI, automation, and human expertise, ensuring seamless experiences for your players and viewers.
1.
Content moderation and
trust management
The rise of user-generated content has made creating a safe, inclusive environment more important than ever for gaming platforms and entertainment services.
What you get
AI-powered moderation tools: Identify and flag harmful content, including offensive language, nudity, and fraud, with advanced AI.
Hybrid AI-human model: Escalate complex cases to skilled moderators for nuanced decision-making.
Trust validation: Continuous feedback loops enhance moderation accuracy and reliability over time.
2.
User engagement and
real-time support
Seamless, real-time support is important for building loyalty and maintaining engagement in the gaming and entertainment industry.
What you get
Omnichannel support: Assist players and viewers across in-game chat, email, social media, and more.
24/7 multilingual support: Deliver consistent service quality to a global audience without compromise.
Proactive issue resolution: Address account, technical, and gameplay issues swiftly to improve satisfaction.
3.
Fraud management and
account security
Cheating, phishing, and account breaches can erode user trust and harm platform integrity.
What you get
Fraud detection systems: Leverage AI to detect and flag suspicious activities in real-time.
Account security support: Protect user data with secure login and payment systems.
Incident response teams: Quickly resolve escalated issues to minimize disruptions.
4.
Game launch and live
event support
Major launches, tournaments, and live events bring surges in demand that require rapid scalability.
What you get
Flexible staffing: Expand your support teams during peaks for launches and live events.
Infrastructure support: Maintain platform stability with robust cloud-based IT solutions.
Live moderation: Monitor and manage live streams, interactions, and comments in real-time.
5.
Content support
Tight deadlines shouldn’t compromise the quality of your content.
What you get
Content production support: Expert video editing, post-production, and graphic design tailored to your brand.
AI workflow tools: Automate repetitive tasks like transcription, captioning, and tagging for faster delivery.
Localized content creation: Develop culturally relevant and language-optimized content for global markets.
OUR SERVICES
Powering gaming with tech-driven solutions
From AI-driven content moderation to seamless player support and infrastructure stability, get solutions to help you deliver secure, engaging experiences at scale.
Elevate your gaming and entertainment experience
From AAA game releases to live event support and trust & safety solutions, we help you scale, engage, and protect your gaming community.
