Banking, financial services & insurance

Effortless compliance for secure growth

Strengthen your compliance and optimize workflows with tech solutions that lead to better security and customer satisfaction.

Let’s talk
What We Do

Leading BFSI into the Next Era of Growth

Watch how 1Point1 partners with financial institutions to drive smarter operations, improve customer experience, and deliver measurable outcomes.

Results you can measure

40%

Faster claims processing

30%

Cost savings

100%

Higher NPS score

Why organizations
choose 1Point1

Our commitment to innovation, personalization, and global
expertise ensures you can deliver exceptional experiences.

Proven compliance
expertise

We simplify complex regulations, ensuring your business meets global standards without disruption.

Innovation at scale

Leveraging AI, RPA, and analytics, we empower your business to stay ahead of the competition with scalable solutions.

Security and
reliability

We prioritize sensitive data protection with cutting-edge infrastructure and strict compliance protocols.

Tailored solutions
for your  needs

Every organization is unique, and we customize our services to address your specific challenges.

Customer-centric
approach

While embracing tech, we ensure a personal touch in every interaction so your customers feel valued.

Global scalability

With multilingual support and a global footprint, we help your organization expand seamlessly into new markets.

Our capabilities

Your financial challenges
are our expertise

Get scalable AI-driven solutions that drive
operational efficiency, enhance CX, and ensure
compliance across your financial processes.

1.

Regulatory compliance
support

The BFSI industry operates in a complex regulatory environment, requiring precision and proactive risk management.
What you get
Regulatory compliance support: Stay compliant with KYC, GDPR, HIPAA, CCPA, and global standards.
Audit readiness: Simplified reporting and record management for seamless audits.
Trust and safety integration: Secure sensitive data while maintaining platform integrity.

2.

Customer support & CX
management

BFSI customers expect personalized, always-on support across channels, without compromising quality.
What you get
Omnichannel support: Assist players and viewers across in-game chat, email, social media, and more.
AI-powered assistance: Automated routine inquiries and empathetic support for complex issues
Multilingual support: Culturally relevant communication to a global audience.

3.

Automated manual
processes

Manual workflows slow operations and increase the risk of errors.
What you get
Robotic process automation (RPA): Automated data entry, claims processing, and other repetitive tasks.
AI-powered refund and claims portals: Streamlined processes with human oversight for nuanced cases.
Intelligent workflows: Enable faster collaboration and decision-making.

4.

Data-driven decision
making

Harnessing the power of data is important for improving strategy and customer engagement.
What you get
ITLytics data analytics platform: Transform raw data into actionable insights with real-time dashboards.
AI-driven insights: Predict customer needs and emerging market trends.
Custom reporting tools: Compliance-ready reports with precision and speed

5.

Cost management &
scalability

Balancing growth with operational efficiency requires flexible solutions.
What you get
Flexible workforce solutions: Scale your teams based on market demands.
Back-office support: Optimized payroll, bookkeeping, reporting, and more with cost-effective outsourcing.
Cloud-based infrastructure: Enhanced agility and reduced IT expenses.
OUR SERVICES

Future-ready services for
financial excellence

Customer-centric engagement

Drive loyalty and better business results with personalized, omnichannel support that builds customer trust and satisfaction.

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Data-driven
insights &
reporting

Leverage ITLytics for accurate data & real-time insights that enhance decision-making, risk management, and sustainable growth.

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Proactive compliance & risk management

INavigate regulatory challenges with proactive monitoring and robust systems to mitigate risks and maintain compliance.

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Digital transformation and automation

Streamlined workflows with AI and RPA free your team to focus on what matters most—driving growth.

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Finance & accounting outsourcing

Optimize cost and accuracy in financial operations, from bookkeeping to tax compliance, with expert outsourcing.

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Our case studies

Real stories with real
results

Powering fintech with
a payment gateway
solutions

See how we helped a company achieve a 97% improvement in first response time with a new payment gateway, allowing them to deliver faster, more reliable service.

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Driving renewal success
for life insurance

Discover how we helped a life insurer achieve higher renewal rates, resulting in a 137% ramp-up in operational

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Our blogs

See the latest BFSI insights

Innovative Financial Technology and Banking Concept with Digital Transformation, AI, Blockchain, and Analytics for Modern Finance, Global Economy, and Secure Online Transactions in a Virtual Banking

The Future of Banking: Embracing Hyper-Personalization Through AI

Discover how AI is transforming banking with hyper-personalization—driving CX, loyalty, and growth in the digital age of financial services.

Learn more
Happy, office and smile for collaboration, group and joy for teamwork, professional and confident. Business, friends and employees of insurance company, underwriter and diversity of corporate people

How Outsourcing Can Help in Overcoming the Underwriting Crunch

Discover how outsourcing underwriting helps insurers overcome talent shortages, improve efficiency, and scale operations in today’s fast-changing insurance landscape.

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3 Tips to Build Supplier Negotiation Strategies for Incumbent Suppliers

Learn 3 proven tips to negotiate better terms with incumbent suppliers while preserving strong partnerships and driving value in procurement processes.

Learn more

Ready to lead the way in financial innovation and growth?

Discover how 1Point1 can revolutionize your BFSI operations with
innovative solutions, unparalleled care, and measurable results.

Let’s Talk