Meet the change that drives you forward. Welcome to 1Point1.
We combine global experience, cutting-edge AI technology & expert outsourcing to drive transformation changes that take businesses even further than ever before.
At 1Point1, we are more than just an outsourced contact center provider. We empower businesses to reach new levels of excellence through our GenAI transformation and outsourcing solutions. From day one, we become an extension of your team, anticipating needs and solving challenges before they arise.
With 16 years of experience, our expert team delivers both stability and innovation you can rely on. At 1Point1, you’re not just receiving a service—you’re gaining a partner committed to your success
Our scalable solutions allow us to deliver measurable results by enhancing customer experiences. We capture and analyze data across channels to create a comprehensive customer profile, enabling personalized and context-rich support. Our approach ensures efficient, empathetic interactions that drive desired outcomes, making every customer experience seamless and effective.
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We’re committed to driving transformative success for our clients through innovative GenAI technology, expert outsourcing, and a relentless focus on excellence.
We empower businesses to achieve exceptional success while positively impacting the communities we serve, ensuring every partnership leaves a lasting, transformative mark.
At 1Point1, we are committed to understanding and addressing our client’s challenges proactively so they can stay ahead. We stand by our commitments, and if something isn’t right, we’ll make it right—because your success is our success.
security promise
As a publicly listed company, we also uphold the highest standards of transparency and accountability. Our ISO 9001:2015, ISO/IEC 27001:2013, SOC1, and SOC2 certifications further demonstrate our commitment to quality and security. You can trust that your data and business are always in safe hands with us.
pioneering excellence.
From humble beginnings to becoming a trusted leader in customer experience outsourcing.
1Point1 began its journey in 2008 as DSA Learning Systems Private Limited, establishing itself as a private limited company in Mumbai, Maharashtra, with a vision for growth and service excellence. By 2014, the company was recognized for its outstanding contributions, earning the Best Partner in Collections award for Tata Teleservices. This recognition drove significant expansion, with seat additions across Navi Mumbai (850), Indore (250), Bengaluru (350), and Gurgaon (1,300), marking the early stages of 1Point1's growth into a global business solutions leader.
Continuing on an upward trajectory, 1Point1 went public on the NSE platform and was recognized with the Navbharat SME Business Excellence Award. The Mumbai facility expanded to a 1,350-seat capacity, bolstering our ability to serve an increasing client base with excellence.
1Point1 made a major move to the main board of NSE, diversifying into the BFSI sector. With a renewed focus, the company drove self-realizations for 75% of its operations, setting the stage for more specialized services and sustainable growth.
Entering the IT services arena and launching omnichannel solutions, 1Point1 expanded its seat capacity to Mumbai (2,000), Bengaluru (1,300), and Chennai (450). This phase saw a dynamic shift towards technology and service innovations that fueled rapid growth.
1Point1 began conceptualizing its international expansion strategy, laying the groundwork with a robust leadership team to drive transformation and increase margins. This step marked a significant shift, positioning the company for global opportunities.
To further expand its international footprint, 1Point1 established a U.S. entity in Delaware, building a dedicated U.S. sales team. The acquisition of ITCube Solutions reinforced our capabilities, signaling a strong commitment to global growth and enhanced service offerings.
drives us
forward.
At 1Point1, innovation drives us. We push boundaries to deliver forward-thinking solutions that set new industry standards and keep us ahead.
We challenge the norm, always seeking faster, better ways to exceed expectations. Our boldness brings exceptional value to our clients.
We build trust through honesty and accountability. Clients can rely on us to uphold their values and keep our promises.
We listen, understand, and collaborate closely with clients to deliver tailored, impactful solutions.
Our global reach ensures culturally aware, localized solutions, enabling seamless onboarding and trusted partnerships across diverse regions.
From language-specific to market-focused support, we’ve got you covered no matter where your customers need you.
As CMD, he drives technology-driven innovation to enhance efficiency and lead in the BPM space. His strong grasp of business finance positions the company for success in a dynamic market.
Akshay excels at identifying and converting new business opportunities, and his leadership is key to aligning the company with its strategic vision and fostering a cognitive company culture.
"At 1Point1, we approach every challenge with a sense of ownership, delivering customized solutions that drive the results our investors and partners expect."
