CCW Executive Exchange
The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
Who we are.
At 1Point1, we are more than just an outsourced contact center provider. We empower businesses to reach new levels of excellence through our GenAI transformation and outsourcing solutions. From day one, we become an extension of your team, anticipating needs and solving challenges before they arise.
With 20 years of experience, our expert team delivers both stability and innovation you can rely on. At 1Point1, you’re not just receiving a service—you’re gaining a partner committed to your success
Our scalable solutions allow us to deliver measurable results by enhancing customer experiences. We capture and analyze data across channels to create a comprehensive customer profile, enabling personalized and context-rich support. Our approach ensures efficient, empathetic interactions that drive desired outcomes, making every customer experience seamless and effective.
Our team in attendance.
We’d love to meet with you.
.png)
Akashanand Karnik, known as Akash, is a hands-on leader at 1Point1, known for implementing game-changing strategies that drive significant business outcomes. In his second term as WTD, he has expanded the company's customer base and continues to develop customer-centric innovations.
With 15 years of experience, Akash has driven 10X growth in BPMs, built brands, and expanded the domestic market. He has led business operations and sales for companies like D&B, E-Serve, and GTL, and has extensive experience in developing Customer-Lifecycle Management solutions across industries such as BFSI, Telecom, Airlines, E-Commerce, and Consumer Durables.
Akash is an engineer with a post-graduation in Business Management.
Rajiv Desai, our Global Service Delivery Head for BFSI, brings over 15 years of expertise in Customer Experience Management to our team.
Throughout his career, Rajiv has successfully led operations across BFSI and domain services, consistently delivering on client requirements and excelling in solution defense presentations.
His strategic leadership and deep understanding of the industry have made him an invaluable asset in ensuring top-tier service delivery and client satisfaction.
Experience local-like care on a global scale.
Global offices
Continents
Professionals
Grow & Innovate
with us.
We hope to see you in-person soon!
