9-step roadmap for RPA implementation

Robotic Process Automation (RPA): A 9-Step Roadmap for Implementation in Healthcare

Robotic Process Automation (RPA) needs no introduction. It’s recognized as one of the most sought-after emerging technologies, offering significant benefits such as increased efficiency, minimized errors, and cost savings. When implementing any new technology in your healthcare business, having a clear and detailed action plan is crucial for a smooth deployment.

One of the most commonly automated processes is invoice processing. To create an effective AI engine that can process invoices quickly and accurately, you need a comprehensive research and project plan. Below is a detailed roadmap for RPA deployment and implementation.

9-Step Roadmap for RPA Deployment

1. Identify Processes for Automation
2. Prioritize Processes
3. Get Stakeholder Alignment
4. Dig Deep into the Process
5. Select Your Technology Collaborators
6. Develop Your Solution
7. Test, Test, Test! (and Retrain Your Solution)
8. Run a Pilot
9. Go Live and Plan for the Future

1. Identify Processes for Automation

To maximize your RPA investment, it's essential to identify processes that urgently need automation. Consider the following criteria:

• Cost and Revenue Impact: Look for processes that are expensive and affect external stakeholders (customers, suppliers). For example, accurate and timely invoice processing is critical but often slow when done manually.
• Error-Prone: Processes prone to human errors can lead to customer dissatisfaction and regulatory issues. Automating these can yield significant returns.
• Defect-Tolerant: Avoid automating processes that cannot tolerate inaccuracies without a strong quality control protocol. For instance, invoices over a certain value might need human approval to ensure accuracy.
• Voluminous and Speed-Sensitive: Processes that require a large volume of human effort and delay product/service delivery are prime candidates for RPA.

2. Prioritize Processes for Automation

Shortlist processes based on ease and feasibility of implementation:

• Rule-Based: Select processes with clearly defined rules that can be mapped and programmed. Simplicity isn’t necessary, but clarity is.
• Minimum Deviations: Choose processes with fewer exceptions to avoid additional complexity during implementation.
• Developed: Legacy systems are great candidates for RPA since replacing them not only allows you to leverage RPA but also modernizes outdated processes.
• Distinctive: If the process is industry-standard, there may already be well-tested RPA solutions available, saving time and resources.

3. Get Stakeholder Alignment

It's essential to have all internal stakeholders on the same page:

• Senior Management: Present a compelling business case to secure buy-in from leadership.
• Process Team: Engage with the team managing the process to alleviate concerns about redundancy and involve them in the automation process.
• Other Business Units: Include IT experts early to leverage their insights and ensure the RPA aligns with the company’s technical vision.

4. Dig Deep into the Process

Thoroughly understand the process you wish to automate. Utilize process mining to uncover hidden rules that may not be apparent through interviews alone. This will also help identify opportunities for process improvement before automation.

5. Select Your Technology Collaborators

Consider a four-party strategy for successful RPA deployment:

• Process Mining Software: To understand the process in detail.
• RPA Technology Provider: Research and choose a vendor carefully.
• AI/ML Provider: Consider data extraction and analysis providers to prepare your data for automation.
• RPA Implementation Partner: If your internal team isn’t sufficient, consult with a BPO provider or consulting company for expertise.

6. Develop Your Solution

Create a detailed process map with input from the process team and subject matter experts. This roadmap will guide the programming of RPA bots.

7. Test, Test, Test! (and Retrain Your Solution)

Rigorous testing is essential to ensure the RPA solution works as intended and retraining will help the bots adapt to any changes in the process.

8. Run a Pilot

Conduct a pilot to evaluate the effectiveness of the RPA solution in a controlled environment before full-scale implementation.

9. Go Live and Plan for the Future

Launch your RPA solution, but keep in mind that planning for future enhancements and adjustments is crucial for sustained success.

By following this roadmap, healthcare organizations can successfully implement RPA to streamline operations, reduce costs, and enhance overall productivity. If you're interested in learning more about RPA or how to implement it in your healthcare business, contact us today at 1point1.com/contact-us.

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